We value customer satisfaction and aim to provide a transparent and fair Refund & Returns Policy. This policy explains the conditions, process, and timelines for returns, refunds, and exchanges. By placing an order on our website, you agree to the terms outlined below. Please read this policy carefully before making a purchase.

Eligibility for Returns

We accept returns on eligible items within a specified return window. To qualify for a return, items must be unused, unworn, unwashed, and in their original condition with all tags, labels, and original packaging intact. Products that show signs of wear, damage, alteration, or improper use may not be eligible for a return.

Returns must be initiated within 7–14 days of delivery, depending on the product category. Requests made outside this timeframe may be declined. Proof of purchase is required for all return requests.

Non-Returnable Items

Certain items are not eligible for return or refund due to hygiene, safety, or customization reasons. These may include, but are not limited to:

  • Final sale or clearance items
  • Customized or made-to-order products
  • Gift cards or promotional items
  • Items damaged due to misuse or improper care

Please review product descriptions carefully before purchasing, as non-returnable items will be clearly marked.

Return Process

To initiate a return, customers must contact our customer support team with their order number and reason for return. Once approved, you will receive return instructions, including the return shipping address.

Customers are responsible for return shipping costs unless the return is due to a defective, damaged, or incorrect item. We recommend using a trackable shipping service, as we are not responsible for lost or delayed return shipments.

Items sent back without prior authorization may not be accepted.

Exchanges

If you wish to exchange an item for a different size, color, or product, please contact us within the return window. Exchanges are subject to product availability. If the requested item is unavailable, a refund or store credit may be offered instead.

Customers may be responsible for additional shipping costs associated with exchanges.

Refund Policy

Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be processed to the original payment method within 5–10 business days, depending on your bank or payment provider.

Original shipping fees are non-refundable unless the return is due to our error. Refund amounts will reflect the purchase price of the returned item, excluding shipping, taxes, or customs duties where applicable.

Store Credit Option

In some cases, customers may be offered store credit instead of a refund. Store credit does not expire and can be used toward future purchases. This option may be applied for late returns, promotional items, or special circumstances at our discretion.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with clear photos and your order details. Once verified, we will arrange a replacement, exchange, or refund at no additional cost.

Failure to report issues within the specified timeframe may affect eligibility for resolution.

Lost or Returned-to-Sender Packages

If a package is returned to us due to an incorrect address, refusal of delivery, or failure to collect the package, the customer may be responsible for reshipping fees. Refunds for returned-to-sender packages may exclude original shipping costs.

We are not responsible for packages lost due to incorrect shipping information provided by the customer.

International Returns

International customers are responsible for return shipping costs, customs duties, and taxes associated with returns. We do not refund import duties or taxes paid to customs authorities.

Please note that international return processing times may be longer due to transit and customs clearance.

Policy Updates

We reserve the right to modify or update this Refund & Returns Policy at any time without prior notice. Changes will take effect immediately upon posting on this page. It is the customer’s responsibility to review the policy periodically.

Contact Us

If you have any questions about our Refund & Returns Policy or need assistance with a return or refund, please contact our customer support team through our official channels. We are committed to providing a smooth and fair resolution for all customers.