At our brand, we are committed to delivering your order safely, efficiently, and transparently. This Shipping Policy explains how orders are processed, shipped, and delivered, along with important timelines, responsibilities, and answers to common questions. Please review this policy carefully before placing an order so you know exactly what to expect.

Order Processing Time

All orders are processed after payment confirmation. Once an order is placed, it enters our fulfillment queue where items are verified, prepared, and packaged. Order processing typically takes 2–5 business days. During peak seasons, promotional sales, or product launches, processing times may be slightly extended. We appreciate your patience during these periods and assure you that every order is handled with care.

Please note that processing time is separate from shipping time. You will receive a confirmation email once your order has been successfully placed and another email with tracking information once your order has been shipped.

Shipping Timeframe (Up to 15 Days)

Our standard shipping timeframe is up to 15 business days from the date your order is shipped. This estimate includes transit time with our shipping partners and may vary depending on your location, shipping destination, customs clearance (for international orders), and local courier efficiency.

While many orders arrive sooner than 15 days, we advise customers to allow the full shipping window before contacting support regarding delivery concerns. Unexpected delays such as weather conditions, public holidays, or carrier disruptions may occasionally affect delivery schedules.

Shipping Locations

We proudly ship to customers nationwide and to selected international destinations. Availability of shipping services may vary by region. If your location is not supported at checkout, it means we are currently unable to ship to that destination.

International customers should be aware that customs policies differ from country to country, which may impact delivery time. Any delays caused by customs authorities are beyond our control.

Shipping Rates

Shipping costs are calculated at checkout based on your location, order size, and shipping method. Any applicable shipping fees will be clearly displayed before you complete your purchase. From time to time, we may offer promotional free shipping on eligible orders. These offers will be clearly communicated on our website.

Please note that shipping fees are non-refundable once an order has been shipped.

Tracking Your Order

Once your order has been shipped, you will receive a tracking number via email. Tracking information allows you to monitor the progress of your shipment in real time. Please allow up to 48 hours for tracking updates to appear, as carriers may take time to register shipment details in their systems.

If tracking shows that your package has been delivered but you have not received it, we recommend checking with neighbors, household members, or your local courier before contacting us.

Customs, Duties, and Taxes

For international orders, customs duties, taxes, and import fees may apply depending on your country’s regulations. These charges are the responsibility of the customer and are not included in the product price or shipping cost. We recommend contacting your local customs office for more information on potential fees before placing an order.

We are not responsible for delays, fees, or confiscation caused by customs authorities.

Incorrect Address & Failed Delivery

Customers are responsible for providing accurate and complete shipping information at checkout. Orders shipped to incorrect or incomplete addresses may result in delays, additional fees, or failed delivery. If an order is returned to us due to an incorrect address, the customer may be required to pay a reshipping fee.

Please contact us immediately if you notice an error in your shipping details. Address changes can only be made before an order is shipped.

Lost or Delayed Shipments

If your order has not arrived within the 15-day shipping window, please contact our customer support team with your order number and tracking details. We will investigate the issue with the shipping carrier and assist you in resolving the matter.

While we work closely with our shipping partners, we are not responsible for delays caused by factors outside our control, including carrier issues, customs inspections, or natural events. However, customer satisfaction is important to us, and we will do our best to help.

Contact & Support

If you have any questions regarding our Shipping Policy, your order status, or delivery timeframe, our customer support team is here to help. Please reach out through our official contact channels, and we will respond as promptly as possible.

By placing an order with us, you agree to this Shipping Policy. We reserve the right to update or modify this policy at any time without prior notice. Any changes will be posted on this page and take effect immediately.